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Message 1 of 2

Missing emails

I am trying to sign up for an account with an on-line games company and they have emailed me three times to confirm my account and nothing has come through . I'm still getting other other emails, so why not these ones? They aren't in spam or junk. There doesn't seem to be a block on the emails coming through. Any suggestions why not?

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Message 2 of 2

Re: Missing emails

If you know or can get the email address that the company is using you should try adding it to your "Safe Senders" list in the BTMail settings.

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