Moving emails to sub folders

[Cliverh]

With the new email software, I have problems with moving emails to sub sub folders. Using the 'Move to' option I can move an email to the first sub folder and the following list of sub folders are displayed but if I move the cursor into that list of next sub folders the system reverts back to the initial list of folders.

[gg30340]

I use Windows and Edge and it works as expect and I can not replicate your problem.

What browser and operating system are you using?

[Suey]

Hi, my husband is having the same issue. So I just checked the various browsers.

He normally uses Firefox, the folder sub system does not work on there.

Tried AVG browser and it doesn’t work on there either.

Tried Edge and yes it works

The problem is the in Firefox and AVG  the sub folders open to the right and do not stay open to be able to move the email.

in Edge the sub folders open to the left and they do stay open to be able to move the emails.

it is most frustrating, tried to open a dialogue with BT last night but they are just sending it up the line, with no promise of a resolution.

[Suey]

Hi please see my comment on this post re various browsers.

[gg30340]

I have just tried it on Firefox Version 122.0,  Chrome Version 121.06.6167.86 and on Opera Version 106.0.4998.52 and the move feature works on all of them the way it should.

I do not have the AVG browser and have no intention of downloading it.

What device are you using and what operating system.

[Suey]

Hi 

Ok have tried AVG again and that is fine, edge is also ok.

Firefox, we are using version 122.0 (64 bit) and it is useless on that, so don’t understand why yours is working 

[gg30340]

@Suey 

Sorry, my typo I checked using Firefox version 122.0. I have corrected my post.

[Cliverh]

My computer uses win 10 and Chrome no problem with 'MoveTo'

My wife's computer uses  win 10 and Firefox and cannot go as far as sub folder 3.

Thanks for the help.

[Suey]

Hi - I sorted my husband's firefox by taking the following action -

cleared the cache

Reset the browser Zoom to 100%

Refreshed the browser 

It then worked, although the text is larger than it was

Hope this helps

[IanLoughlin]

I have the same problem. I'm using W11 and Chrome (latest version). When I try to move an email to a sub-folder the list of sub-folders disappears before I can move the email to it. If I persevere it works after about 4/5 attempts. Clearly some sort of race condition.