Moving from Basic to Premium email - How?

[pglennon]

I transferred my phone and broadband to another supplier this week. Where do I go to upgrade my 3x btinternet.com email accounts to Premium email and not lose them? 

[imjolly]

you should get letter from BT 'sorry your leaving' and this will tell you about moving to basic mail or paying for premium mail

[pglennon]

So far I have had c. 10 emails telling me what services I'm losing and, contrary to what they told me earlier in the week, nothing about upgrading from Basic to Premium email. I have tried searching the BT website and my BT, but nowhere allows me to upgrade, even though it offers links to do so ;-( 

[imjolly]

you can try  Premium email call 0808 100 6778

[gg30340]

See link

BT Email products | Types of BT Emails | BT Help

[pglennon]

Thanks for the link. That's where i started, to no avail 😞

[gg30340]

 Do as has already been suggested, call the BT Premium email number.

[pglennon]

I have been ringing that number and being put on hold on and off since early this morning. Current wait is 30 minutes.

[gg30340]

There is no short cut. You will either need to stay on hold or try calling at a different time.