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ejatkins
Beginner

on ‎01-07-2024 8h07

936 Views
Message 1 of 6

My emails are self deleting once they are 14 days old. How do I stop my webmail account doing this?

 
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licquorice
Distinguished Sage
Distinguished Sage

on ‎01-07-2024 8h45

922 Views
Message 2 of 6

Re: My emails are self deleting once they are 14 days old. How do I stop my webmail account doing t

Do you also have a smartphone app which is possibly set to delete mails after 14 days?

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ejatkins
Beginner

on ‎01-07-2024 11h48

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Message 3 of 6

Re: My emails are self deleting once they are 14 days old. How do I stop my webmail account doing t

Not that I can see.  What app might it be?

 

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licquorice
Distinguished Sage
Distinguished Sage

on ‎01-07-2024 12h04

871 Views
Message 4 of 6

Re: My emails are self deleting once they are 14 days old. How do I stop my webmail account doing t

Whatever app you use to read your mail on your phone.

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ejatkins
Beginner

on ‎01-07-2024 12h36

862 Views
Message 5 of 6

Re: My emails are self deleting once they are 14 days old. How do I stop my webmail account doing t

OK.  Can't see anything on there to suggest emails are automatically set to delete after 14 days

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PeterE17
Aspiring Expert

on ‎01-07-2024 20h34

822 Views
Message 6 of 6

Re: My emails are self deleting once they are 14 days old. How do I stop my webmail account doing t

This looks like the same problem as message 413 on the Feedback thread https://community.bt.com/t5/Email/BT-Webmail-Feedback-v2-post-16th-April-release/td-p/2376642/page/4....

The question is, are the emails being deleted or are they just inaccessible?  

Sadly I don't know the answer.

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