Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ejatkins
Beginner

on ‎01-07-2024 8h07

927 Views
Message 1 of 6

My emails are self deleting once they are 14 days old. How do I stop my webmail account doing this?

 
0 Ratings
Reply
5 REPLIES 5
licquorice
Distinguished Sage
Distinguished Sage

on ‎01-07-2024 8h45

913 Views
Message 2 of 6

Re: My emails are self deleting once they are 14 days old. How do I stop my webmail account doing t

Do you also have a smartphone app which is possibly set to delete mails after 14 days?

0 Ratings
Reply
ejatkins
Beginner

on ‎01-07-2024 11h48

867 Views
Message 3 of 6

Re: My emails are self deleting once they are 14 days old. How do I stop my webmail account doing t

Not that I can see.  What app might it be?

 

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage

on ‎01-07-2024 12h04

862 Views
Message 4 of 6

Re: My emails are self deleting once they are 14 days old. How do I stop my webmail account doing t

Whatever app you use to read your mail on your phone.

0 Ratings
Reply
ejatkins
Beginner

on ‎01-07-2024 12h36

853 Views
Message 5 of 6

Re: My emails are self deleting once they are 14 days old. How do I stop my webmail account doing t

OK.  Can't see anything on there to suggest emails are automatically set to delete after 14 days

0 Ratings
Reply
PeterE17
Aspiring Expert

on ‎01-07-2024 20h34

813 Views
Message 6 of 6

Re: My emails are self deleting once they are 14 days old. How do I stop my webmail account doing t

This looks like the same problem as message 413 on the Feedback thread https://community.bt.com/t5/Email/BT-Webmail-Feedback-v2-post-16th-April-release/td-p/2376642/page/4....

The question is, are the emails being deleted or are they just inaccessible?  

Sadly I don't know the answer.

0 Ratings
Reply