No Email

[Elaine1251]

Having taken out a new fibre contract and closing old account I have been unable to access my emails via any app, My Bt, or phone & computer for 10 days now. Complaints have been raised, closed a reopened,  Various teams have tried to help on the phone and it’s apparently now been with the ‘back team’ for 2 days now. This is appalling and so upsetting as I’m in my 70’s and need this communication. Can I escalate this in any way please.

[licquorice]

Not sure how being in your seventies (as I am) is relevant, but I will flag your problem to the mods. They will post on the thread with an invitation to contact them.

[licquorice]

Can you access your email here 

[Elaine1251]

Simply because I have hearing problems and use email a lot to communicate.

[Elaine1251]

No it doesn’t recognise account - I can’t log in anywhere unfortunately.

[JohnC2]

Hi @Elaine1251 welcome to the forum and sorry you can access your email account. 
I've sent you a Private Message so you can get in touch with the Mod team for help resolving this. 

Cheers

John

[Elaine1251 · Accepted solution]

Thanks for your help John. The team member who had stayed with me for 10 days finally succeeded in getting things sorted.