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Sheridan1956
Beginner

on ‎26-09-2024 11h25

243 Views
Message 1 of 3

Outgoing email

My outgoing email suddenly will not send to any recipients. Message reads “ The sender address was invalid”

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2 REPLIES 2
Katie_B
Moderator
Moderator

on ‎27-09-2024 11h42

187 Views
Message 2 of 3

Re: Outgoing email

Hi @Sheridan1956. 

Do you see an error code along with the message?

Are you using the app?

Speak soon, 

Katie

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gg30340
Distinguished Sage
Distinguished Sage

on ‎27-09-2024 12h26

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Message 3 of 3

Re: Outgoing email

How are you using your email. Is it with an email app or are you using a web browser?

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email app.

See link

https://www.bt.com/help/email/bt-email-products

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