Outlook 365 - btinternet.com emails no longer downloading -

[DonnaJD]

I have had a btinternet email address for longer than I care to remember!

Since Monday night, none of my btinternet emails have been downloading to Outlook - either on jy laptop running Windows or mr iphone or ipad.

I can access them via the BT website and I can see them on the Mail app on the iphone.

Has anyone else experienced this and if so, how did you resolve it?

[licquorice]

Are you either a BT broadband customer or paying for Premium Mail? If neither, your email account will have been downgraded to Basic Mail which is only accessible via webmail.

[DonnaJD]

Thank you for your reply - do you know if this 'downgrade' has been recent ....?? I have had this email for years without broadband.

[licquorice]

It has been the case for many years now but with BT's usual incompetence many folks have been getting away with it. As you have discovered, BT catch up eventually.

[DonnaJD]

Thank you ... I'll contact BT as a starter and see what they say. 

[licquorice]

They'll say you need to pay£7.50/m for Premium Mail if you wish to continue using Outlook 365

[gg30340]

See link about BT email products.

https://www.bt.com/help/email/bt-email-products