<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Re: Outlook Mail error message when trying to add BT account - Windows 10
Sorted. Got on to tech support in India and reset my web email password through the "forgot Password" option and was then able to access my email through the BT website again and then added the account to the new Outlook and it loaded fine.
