Pinned Emails

[LaticMark]

For the last few days I'm unable to see the emails that are pinned to the top of my inbox. They're just greyed out, and  when I log-on I get the message 'we are experiencing issues with this service, please try again later.'

[Christopher_G]

Hi @LaticMark 

Welcome to the community.

Are you using BT Webmail or the BT Email app?

Chris

[LaticMark · Accepted solution]

I'm using BT email on my laptop.

However, I think I've managed to fix it. I clicked on 'View' > 'Message Options' and un-highlighted 'Conversation View.'

The page re-loaded and my pinned emails were visible again!

[Christopher_G]

Brilliant. Thanks for coming back to let us know, @LaticMark 

Chris