I have recently cancelled my BT Broadband Service and have been dumped down to what I think is BT Basic Email which means I can't use Outlook. When I try and Upgrade to Premium Email I am getting this message :
This is not possible for the email address provided as its already linked to another BTID. For help please click here.
When I click on the link 'here' it says Page discontinued.
Any ideas ?
I have been using a single BT Internet email for more than 15 years.