Premium Email after Cancelling BT Broadband

[BrianJH]

I have recently cancelled my BT Broadband Service and have been dumped down to what I think is BT Basic Email which means I can't use Outlook. When I try and Upgrade to Premium Email I am getting this message :

This is not possible for the email address provided as its already linked to another BTID. For help please click here.

When I click on the link 'here' it says Page discontinued.

Any ideas ?

I have been using a single BT Internet email for more than 15 years.

Thanks

[gg30340]

See the following link.

BT Email products | Types of BT Emails | BT Help

If that does not help call the BT Premium email number in the link and they will be able to "upgrade" you.