Premium Email after leaving BT Broadband

[Bobbo74]

Good evening, 

I have been with BT for almost 20 years but have very recently moved on to a full fibre product from another company. 

I have signed up for Premium Email as have many accounts linked to my BT email address. 

My concern is Email has disappeared from MyBT under products but I can access the manage email addresses from within the email browser under my account.

Also, when I go to the manage email addresses I can see the 3 emails I created, two of them however, including my main email address are marked as due to be downgraded. 

This doesn't look right to me. Shouldn't they show as active?

Thank you

Bob

[RobbieMac · Accepted solution]

Hi @Bobbo74

Welcome and thanks for your post!

I am sorry for the confusion around your mailboxes and being set up on Premium Mail.  We'll be able to double check everything is as it should be.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[Bobbo74]

Issue resolved after quick discussion on the phone with Lucy (Liverpool) 

Thanks to NeilO and RobbieMac for helping. Much appreciated!