Creating an additional email

[alex82]

I'm having the same issue as this person, I would like to create an additional email, but I don't have that button to click when I try. Could you help with this please?

[gg30340]

Do you already have an active  BTMail email account associated with your current BT broadband account.

[alex82]

Yes, I have 2 already.

[gg30340]

I suspect the problem has been caused when BT removed the option to create email accounts to new customers and they haven't thought about "old"customers who retain that option.

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

[DanielS]

Hi @alex82,

Thanks for taking the time to join the Community and for replying back to @gg30340.

We can look into this for you and find out what's happening. Please note, that it will take us a few working days before we can get back to you.

I'm going to send you a private message now.

Thank you
DanielS