I think that the problem described by John Taylor is exactly the same as my original problem. My problem wasn't really ever solved, though I was persuaded that the BT Email service is pretty much unusable because I just cannot guarantee that legitimate messages that I send out to legitimate recipients that I have known for years will actually reach their destination, nor can I guarantee that the reverse flow is true. It may be low numbers of messages that are affected - but there again "I don't know what I don't know". It is a few of the critical ones that stand out. Arguably the worst problem that we have experienced in my household was an urgent message from our Health Centre that was addressed to my wife. She only discovered that it was missing / vaporised purely by chance as a result of contacting them about something completely different. I also had four perfectly legitimate e-tickets that never reached me via my BT email address, and it was only when I changed my membership details to use my gmail address that I actually got them.
Previously, one very experienced community member told me that the reason why BT just totally 'vaporise' some messages is that otherwise we might get 1000 spam messages a day. I am in no position to challenge the validity of that statement, but I think that BT has a bit of a nerve to use that excuse. I very rarely find a legitimate message in amongst SPAM, and when I do, I mark the message as 'Safe sender and not Spam' and thereafter I seem to get messages from the sender. On the other hand, the number of blatantly 'phishing' emails that get through the BT checks is far more, many of them even purporting to have come from BT themselves! It is NOT BT's responsibility to molly-coddle their end users, who do have a brain, and who do have that stuff called "Anti Virus / Security Software" to protect themselves. It may come as a surprise to BT's Tech team that I also have a thing called 'The delete button', and I know how to use it!
Does anyone know whether people from the BT Tech Team actually read / monitor posts on this forum? I did submit a formal complaint to them a year ago on this subject, but I got fobbed off with platitudes, not a solution.
I closed my original thread earlier this year because I concluded that BT were never going to listen to their customers, and that the safest thing for me to do was simply to switch to using a non-BT email address.
