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Unable to Add or Connect an Email Account

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So, I've been trying for 3-days to connect my windows desktop version of MS Outlook to my BT email account, via IMAP.

In desperation, I've also also downloaded and installed MS Outlook Android and Bluemail Android on my phone, both of which also fail to connect.

 Accessing my BT email via my browser works just fine.

Following advice on the forum, I have changed my email password, and also tried a myriad of IMAP and SMTP settings, including port numbers and server settings. None of which have worked.

As an example, when setting up my account on MS Outlook Android, I use the following settings:

IMAP Incoming Email Server: mail.btinternet.com

IMAP Port: 993

IMAP Security type: SSL/TLS

IMAP Username: my full email address

IMAP Password: as per the password I use to login to my BT email via my browser (which works fine)

SMTP Outgoing Email Server: mail.btinternet.com

SMTP Port: 465

SMTP Security type: SSL/TLS

SMTP Username: my full email address

SMTP Password: as per the password I use to login to my BT email via my browser (which works fine)

When doing the above, I get the following error message: btinternet unable to add account, server address is not valid

Can someone please assist?

Thanks in advance, Matthew

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Message 2 of 3

Re: Unable to Add or Connect an Email Account

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Are you either a BT broadband customer or paying for Premium Mail, if neither you will only have basic mail which is only accessible via webmail

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Message 3 of 3

Re: Unable to Add or Connect an Email Account

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Problem solved, thank you @licquorice 

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