Unable to access my email account

[Rosmy]

Can anybody help us, please? We have been having problems when we try to log into our email. It is very frustrating because we keep getting messages like "email error: bmx_***". Also the last message said our email account was locked . Thank you for all your advice and help. We never had problems before but this month has been very frustrating. I am 85 and I need to contact our family abroad on a regular basis by email. Once again, many thanks for all your trouble.

[Leanne_T]

Morning @Rosmy 

Thanks for coming to the community and letting us know you have been unable to access your email account. 

Could I just check, are you getting this error today when you log in? 

Please let me know if this is still the same. 

Speak soon 🙂

Leanne. 

[Rosmy · Accepted solution]

Hi, Leanne

Many thanks for your prompt reply. Today the Magic Trick happened and we could access our email account again. This has happened before, no idea why it locks itself. Anyway, all is well! Thank you for caring for us! Your thoughtful gesture is much appreciated!

[Leanne_T]

I am really happy to read this is now sorted for you @Rosmy 

Thanks so much for coming back and letting me know 🙂

All the best. 

Leanne.