We moved house 2 weeks ago and had to change broadband to Fibre Nest (persimmon's own) but kept BT email. Two days ago both mine and husbands email account would not send emails from our phones and also from our tablet (though it does receive them).
We contacted BT and email accounts were still active and they couldn't help as we can still send emails from Web and BT app. But it is annoying as we cannot send them from clients email app on phones and tablet. The message we keep getting is " couldnt authenticate account-the password or authentication method may be incorrect - check outgoing server settings". We have checked the server settings and they are correct and our password is correct. It then says "the username or password is incorrect or POP3/IMAP access isn't turned on for this account"
We tried sending emails when we were not at home over mobile data and they sent. So we can't understand why they would send over 4G but not wi fi. Yesterday we signed up for BT Premium email just in case this would solve the issue but at the moment we still cannot send emails at home via Fibre Nest wi fi. Does anyone have any idea if this would be a problem with BT server or something to do with our broadband router from FibreNest? Thanks.
