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Message 11 of 16

Re: Unable to send emails

Thank you Neil. Hopefully it will be fixed shortly.
I'm not sure if this is connected. I've also noticed if I move an email or delete it from my inbox. After selecting where I want the email to go the whole email inbox goes completely blank as if there is nothing in it at all. Thankfully it comes back again within a few seconds.
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Message 12 of 16

Re: Unable to send emails

I have now been able to send an email with no problems so far.

However I have uncovered another problem that has appeared since the upgrade.

If I search my inbox for emails all from the same sender I end up with a list of those emails which is how it should be.

When I click on one of the emails in the list I am taken back to my inbox and not to the list in my search.

For example I have carried out a search just now and found 5 emails from the same sender. I have clicked on the first email in the list. After deleting this first email I am taken back to my inbox instead of to the list of 4 emails left from the same sender. I then have to carry out the search again to get the 4 remaining emails in a list. This issue carries on as I work through the list.

Do I need to make a new post for this issue?
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Message 13 of 16

Searching emails not working correctly

Yesterday I had a problem with not being able to send emails which I think is resolved now. This issue was caused by the recent upgrade of BT Email.

Now I am finding the search facility in emails is not working correctly.

If I search my inbox for emails all from the same sender I end up with a list of those emails which is how it should be.

When I click on one of the emails in the list I am taken back to my inbox and not to the list in my search.

For example I have carried out a search of my inbox just now and found 5 emails from the same sender. I have clicked on the first email in the list. After deleting this first email I am taken back to my inbox instead of to the list of 4 emails left from the same sender search. I then have to carry out the search again to get the 4 remaining emails in the list. This issue carries on as I work through the list.

This is also happening with other folders. I search a folder and get a list of the emails I want. When I click on an email and deal with it I am then taken back to all the emails in that particular folder instead of my search list. I then have to search again and go through the whole process of re-searching after I deal with one email at a time. 

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Message 14 of 16

Re: Unable to send emails

Hi @Molly4,

Thanks for highlighting that to me. I've tested it too and get the same results as you.

I've reported it too but it may not sorted straight away as we're keen on getting the recent changes completed first.

Thanks
DanielS 

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Message 15 of 16

Re: Searching emails not working correctly

Hi @Molly4,

Thanks for taking the time to report this.

I've replied to you under your original thread: https://community.bt.com/t5/Email/Unable-to-send-emails/m-p/2288552/highlight/true#M104657

Thanks
DanielS 

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Message 16 of 16

Re: Unable to send emails

Thank you DanielS
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