Using BT Email in China

[PaulVWilliams]

Hi all, I've recently moved to China but want to keep my BT premium email running. I've been here a week so far and BT has 'detected a security problem' three times now meaning I keep on having to change my password. I have to run a VPN on my phone - is this the issue? Thanks for any help! Paul

[Peter_W]

Good morning @PaulVWilliams .

Welcome to the BT Community Forums. 

When you're trying to access this, are you logging in via BT webmail, or are you using a separate client?

Peter

[PaulVWilliams]

Thanks Peter,

I was using the BT email app on my phone. I've since taken this off my phone, reset my password  and only accessed via Outlook on my laptop. I presume all the VPN's we have to use out here trigger security?

[NigelB72]

IIRC China have a rather substantial firewall which blocks a lot of foreign websites etc. You might find the accessing BT Mail could be included in this because of potential news items etc on the website.