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Message 1 of 11

Verification email

It seems that you cannot use a custom email address to register because the verification email never arrives.

I had to use a different email address to register and then I got the verification email. However if I then changed back to my normal address it wanted to verify it again which of course does not work.

 

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10 REPLIES 10
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Message 2 of 11

Re: Verification email

Hi @Barnaby2 

Welcome to the community.

Which service are you trying to register for? Have you checked your spam/junk folder for any verification emails?

Chris

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17,340 Views
Message 3 of 11

Re: Verification email

As I said I had to use an alternative email address.
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Message 4 of 11

Re: Verification email

You haven't said what you are trying to register for!

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Message 5 of 11

Re: Verification email

Just to join community
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Message 6 of 11

Re: Verification email

Thanks, @Barnaby2 

Could you just clarify what you mean by 'custom email address'? We'll take a look into this.

Chris

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Message 7 of 11

Re: Verification email

Private message sent

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Message 8 of 11

Re: Verification email

For my own reasons, I tried to register for the community using a mail.com address.

The verification email was not received, even after multiple attempts. 

 

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Message 9 of 11

Re: Verification email

I used ".org.uk" which it didn't like.

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Message 10 of 11

Re: Verification email

Thanks @Barnaby2 

I read your private message. I think the best thing to do is speak with your email domain host. They may be able to explain why you aren't receiving the verification messages.

Chris

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