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[gg30340]

It was not your browser or device that was suggested to be turned off it was your BT Hub. 

Try turning it off for 30 min.

[fanitot]

That is also switched off at night.

[Leanne_T]

Hi @fanitot 

Thanks for coming here. 

If this happens after turning of the router, please get in touch with our technical support team and they will get this looked into for you. 

Leanne.