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Message 1 of 3

Webmail page keeps timing out when searching on the term Oyster.

Hi

I am searching my BT e-mails, using Web mail on my MacBook Pro M3 on 1000Mbps internet package, on the term Oyster and I keep getting the message:

This search request took longer than expected and timed out.

I have 5GB worth of e-mails and whenever I've tried the GMail app or the mobile web page, I have had even worse results.

I even tried narrowing down the search to between 2 months and it still errored.

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Message 2 of 3

Re: Webmail page keeps timing out when searching on the term Oyster.

Following - as we have same issue.  Works on phone but not on desktop.  Been ongoing for last couple of weeks

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Message 3 of 3

Re: Webmail page keeps timing out when searching on the term Oyster.

I too get a time out error on a search, after about 30 seconds. Very irritating as you have no option to let the system know to just 'relax', 'take your time, I'm in no hurry'!  Hitting search again just repeats the error, it doesn't take on where it left off. Nice to hear that BT aren't just picking on me, it's cr*p for everyone...

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