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What happens to my BT Email and BT Cloud if I move from BT to New EE?

New EE Broadband with BT Email

Customers who move from BT to a New EE promotion will be able to keep their existing email service.

Do I need to sign up for Premium Email when moving to New EE?
No – customers who move to New EE can continue using their e-mail service at no extra charge.

Will I be able to use email apps & clients when I move to New EE?
Yes – customers can continue using email apps & clients as normal.

Will the BT E-mail app be changing in the future to EE?
No – the BT E-mail app will continue with the current BT branding.

Will my email address change when I move to New EE?
No – your e-mail address will remain the same.

How do I update recovery details or setup Two Step Authentication?
Your e-mail address will remain merged with your existing BT ID so you’ll need to edit the BT ID recovery details (not the EE ID details).  Two Step Authentication will need to be setup in My BT.

How can I manage my e-mail addresses after moving to New EE?
You’ll need to log in to My BT and go to Your Products & Manage Email.  This option will only show on My BT (it won’t be available on My EE) so you’ll need to log in at www.bt.com/mybt and use your BT ID (not your EE ID).

Can I create new e-mail addresses after moving to New EE?
Yes – if you’re the billing account holder and an existing BT email customer, you can continue to create up to 11 e-mail addresses. You’ll be able to do this on the Manage Email page on My BT.

 

New EE Broadband with BT Cloud

Customers who move from BT to a New EE promotion will be able to keep their existing cloud service.

Will I lose my BT Cloud service when I move from BT to New EE?
No – customers who move to New EE can continue using the BT cloud service.

What details do I need to use to log into BT Cloud?
You’ll need to log in using your existing BT ID (not your EE ID).

How do I log into BT Cloud?
You’ll need to log in to My BT and go to Your Products & Manage Cloud.  This option will only show on My BT (it won’t be available on My EE) so you’ll need to log in at www.bt.com/mybt and use your BT ID (not your EE ID). Alternatively, customers can go directly to btcloud.bt.com to sign in.

Will the BT Cloud apps be changing in the future to EE?
No – the BT Cloud apps will continue with the current BT branding.

What happens to BT Cloud if I cease my EE promotion? Your BT Cloud service will also be ceased; this will happen 60 days after the broadband service cease date