What happens to my BT Email and BT Cloud if I move to New EE?

[apoplectic]

Why do people take out contracts in the first place? Seriously.

[smartcall88]

Has something changed on this in the last few months? I moved my broadband across to EE today and got an email from BT detailing what would change and this includes "Your email account will be downgraded - 
Any email addresses linked to your broadband account will be downgraded to our Basic email service after 60 days." That's quite different to the detail in the first post, isn't it?

[gg30340]

You will have received an automated email sent when you "Leave" BT. Your emil account will not be down graded but in the event that it is just contact BT/EE and it will be re-instated.

[smartcall88]

Thank you - that's reassuring.

[jeb0007]

Got an EE email to change from BT to change to EE a few days ago. The question was..  Can I keep my old BT email address..   The person I spoke to said that if I change straight away then possible you can keep, them free..  If you leave it a few weeks and then decide to change you can keep your emails for £7.50 a month or loose all of them....

[licquorice]

BT  ' guides' appear to have a poor grasp of what happens with BT email accounts when moving to EE.

[jeb0007]

You get to a stage where you cant trust any large Corporate to be honest,,  BT want to make money,,  So first they says...  Ohhhh.. no problem everything is OK with Email and no charge.  You know they are not telling the truth and just hope customers will just accept MORE money to be paid for some thing that is not there fault if there is a merger,,,  Maybe BT want to get out of the Phone and Broadband Business and start selling Bananas instead 

[ChristopherPovey]

If you move from BT broadband to EE broadband, do you lose the 10 BT Protect (Norton Antivirus currently) licences?

It seems you may or may not lose your BT email addresses, who knows! 😣

[gg30340]

Read message 1 about the email. You will not lose it.

Not sure but I suspect you will lose tha Norton AV.

[jeb0007]

Just to confirm the conversation I had with the CEO's Office

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Thanks for speaking to me today about moving from BT to EE. Hopefully I've reassured you about the move.

I can confirm, if you do move from BT to EE, you will keep your btinternet email address free of charge.

The only reason you would be charged if you move to another provider outside BT/EE.

If you have any problems, once you move, please don't hesitate to get it touch.

I'll close your complaint now, as agreed.

Take care

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