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Message 11 of 17

Re: What happens to my BT Email and BT Cloud if I move to New EE?

Why do people take out contracts in the first place? Seriously.

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1,002 Views
Message 12 of 17

Re: What happens to my BT Email and BT Cloud if I move to New EE?

Has something changed on this in the last few months? I moved my broadband across to EE today and got an email from BT detailing what would change and this includes "Your email account will be downgraded - 
Any email addresses linked to your broadband account will be downgraded to our Basic email service after 60 days." That's quite different to the detail in the first post, isn't it?

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Message 13 of 17

Re: What happens to my BT Email and BT Cloud if I move to New EE?

You will have received an automated email sent when you "Leave" BT. Your emil account will not be down graded but in the event that it is just contact BT/EE and it will be re-instated.

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Message 14 of 17

Re: What happens to my BT Email and BT Cloud if I move to New EE?

Thank you - that's reassuring.
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Message 15 of 17

Re: What happens to my BT Email and BT Cloud if I move to New EE?

Got an EE email to change from BT to change to EE a few days ago. The question was..  Can I keep my old BT email address..   The person I spoke to said that if I change straight away then possible you can keep, them free..  If you leave it a few weeks and then decide to change you can keep your emails for £7.50 a month or loose all of them....

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Message 16 of 17

Re: What happens to my BT Email and BT Cloud if I move to New EE?

BT  ' guides' appear to have a poor grasp of what happens with BT email accounts when moving to EE.

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Message 17 of 17

Re: What happens to my BT Email and BT Cloud if I move to New EE?

You get to a stage where you cant trust any large Corporate to be honest,,  BT want to make money,,  So first they says...  Ohhhh.. no problem everything is OK with Email and no charge.  You know they are not telling the truth and just hope customers will just accept MORE money to be paid for some thing that is not there fault if there is a merger,,,  Maybe BT want to get out of the Phone and Broadband Business and start selling Bananas instead 

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