Why can't BT identify spam pretending to be BT?

[annecrowther]

For some time now and on only one of by BT email accounts, I am receiving a large amount of spam masquerading as BT.  It seems odd to me that BT can't identify these as Spam.

[leathomas]

Hello Anne, 

I think a lot of people are facing the same problem , but it's not BT fault , it's the filter company fault , to let those emails go directly into your inbox (also the people who are sending those spam emails).
But at the same time , I think BT can stop it very easily by limiting the number of sending emails from external IP's , or at least reduce the amount of those emails by understanding how those spammers really work , I've tried to contact every admin on the platform about this matter , and that I have a solution to reduce the spam amount , but still no respond.

[annecrowther]

Thank you but I'm not sure what you mean by 'the filter company'?

[licquorice]

The third party company providing the spam filtering algorithms.

[annecrowther]

Thank you, I didn't know that.

But interesting that this is the only spam I get on this BT email account - at least one a day and all 'pretending' to be BT.  To a layperson like me, astonishing.

[licquorice]

To be fair, spam filtering is not an easy task and is not as simple as folks think. However, BT's spam filtering is not one of the best.

[NeilO]

@annecrowther to help us fight the scammers, I'd recommend that you forward the email to our dedicated mailbox - phishing@bt.com - then delete the email

Thanks
Neil

[annecrowther]

Thanks Neil.  I'll do that.  Until the novelty wears off.