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Message 1 of 3

bt email

Hello. I have been informed that there has been suspicious activity on my BT account. When trying to set a new password I have been asked to set up a BT ID which I have done. The problem occurs when I try to save my new password, I get an error message saying a problem has occurred please try again. I try again and the same thing happens so now i'm stuck in a loop at the password stage. I've tried web chat but it never connects and when I ring all I get is an automated message and then cut off. Any advice would be very much appreciated.

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Message 2 of 3

Re: bt email

By what means were you informed of 'suspicious activity' on your account?  Phone call?  email?  Text message?

Any of which could be a scam.  Do you know if it was genuine?

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Message 3 of 3

Re: bt email

It  came to my attention when I tried to log into my email account via the BT site. 

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