closed acc cannot get premium email.

[ivanhoew]

New problem for me .

sold house, closed bt acc, sep 23rd .

i am pretty certain i was told i would have 60 days to decided if i wanted to go to premium email for 7.50  a month . so tried to do that yesterday ,when i suddenly found my email would not work on my pc .

spoke to nice chap at bt today . he tells me its not possible , and i cannot have it , can anyone help ?

i can use the "basic" ....its functioning . but i have never in all my years with bt been able to access the My B T page , so i could not use that method of getting premium.

i would really appreciate  fix for this , i am in HS buying /searching mode , and email is v important .

thanks 

regards

robert

[imjolly]

Give the Premium mail team a call  on 0808 100 6778

[ivanhoew]

Thank you im ,

I did spend a long time on the phone with them , but the chap could not help at all .

[DavidM]

Hi @ivanhoew and welcome to our community.

I'm really sorry you're having problems with your email. I'd like to help so I'll drop you a private message now so you can get in touch. If you don't have an account number your can leave that blank on the form.

Cheers

David

[ivanhoew]

thank you david i have replied 🙂