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ivanhoew
Beginner
140 Views
Message 1 of 5

closed acc cannot get premium email.

New problem for me .

 

sold house, closed bt acc, sep 23rd .

i am pretty certain i was told i would have 60 days to decided if i wanted to go to premium email for 7.50  a month . so tried to do that yesterday ,when i suddenly found my email would not work on my pc .

spoke to nice chap at bt today . he tells me its not possible , and i cannot have it , can anyone help ?

 

i can use the "basic" ....its functioning . but i have never in all my years with bt been able to access the My B T page , so i could not use that method of getting premium.

i would really appreciate  fix for this , i am in HS buying /searching mode , and email is v important .

thanks 

regards

robert

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
132 Views
Message 2 of 5

Re: closed acc cannot get premium email.

Give the Premium mail team a call  on 0808 100 6778



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ivanhoew
Beginner
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Message 3 of 5

Re: closed acc cannot get premium email.

Thank you im ,

I did spend a long time on the phone with them , but the chap could not help at all .
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DavidM
Moderator
Moderator
112 Views
Message 4 of 5

Re: closed acc cannot get premium email.

Hi @ivanhoew and welcome to our community.

I'm really sorry you're having problems with your email. I'd like to help so I'll drop you a private message now so you can get in touch. If you don't have an account number your can leave that blank on the form.

Cheers

David

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ivanhoew
Beginner
106 Views
Message 5 of 5

Re: closed acc cannot get premium email.

thank you david i have replied 🙂

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