incorrect email address associated with my phone number

[albeast]

 Tried to logon to mybt this eve but got invalid login message despite using password i know to be correct. started a password reset process but first checked what BTID was against my account. Entered my account phone number but system said it had 2 email addressed against the number. One I recognised one i didn't. I selected the correct one and it said it would send a pin number to confirm. I received the pin and tried to enter it but the screen said something was wrong and try again. However screens will not let me try again because as soon as i enter the phone number it says something is wrong ..... why oh why did you screw up the working email/BTID system. On previous post I'd also said i can no longer access secondary email accounts via web!

[NeilO]

Hi, @albeast I'm really sorry to see you're having problems accessing your BT ID and emails. We'll be happy to get this looked into and I'll send you a private message in a moment so you can get in touch with your details.

Thanks

Neil

[albeast]

can you resend private message

[DavidM]

Sure thing @albeast . That's on it's way to you now.

Cheers

David