Can't Send Emails

[ron_h1957]

Hi, For the past couple of weeks, I haven't been able to send any EMails, even test messages to my own EMail Address with no content other than "test" as the subject and just "test" as the text of the EMail. I just get the "550-We're sorry, but we can't send your email. Either the subject matter, a link, or an attachment potentially contains
< 550 spam, or phishing or malware. Please check or edit your message and try sending it again. (6-1-3-2) ID (68C798FD0321D20B)" message. 

I don't "think" I've altered anything that might cause this to happen....but anything's possible!!

If anyone can help....please......

[imjolly]

Are you an existing BT broadband customer or do you pay for premium mail?  If using app can you send email using web mail instead of app

[ron_h1957]

Thanks for the reply. Yes I could use the Webmail but I've been using Outlook for the past 25 years and would rather find out what the problem is, fix it and carry on using Outlook.

[licquorice]

If you answered the question posed an answer might be forthcoming.

If you are no longer a BT broadband customer your email will have been downgraded to Basic Mail which can only be accessed via webmail.

[ron_h1957]

Well....I never said I couldn't RECEIVE EMails on Outlook, so logically, by your argument, that must mean I'm STILL a BT Broadband customer.

[licquorice]

No, BT often just prevent sending via client but allow receiving.

You didn't say you could receive either.

[imjolly]

can you just answer the question - are you an exiting BT broadband customer?  this will enable you to get answers to your problem

[licquorice]

Clearly isn't 

[ron_h1957]

Yes. I AM a current BT Broadband customer and have been since 1999 when it was a dial-up service.

I've never had any problems with any of the variants of Outlook, until a couple of weeks ago when it decided to stop sending. I can receive as normal and I tried sending myself a test email on the BT Web mail and that sent and was received as per normal.

Regards, Ron.

[Christopher_G]

Hi @ron_h1957 

Welcome to the community.

If you give our Email technical support team a call, they'll be able to check everything from our side to try and help get this working for you.

Keep us posted on what happens please.

Chris