Cannot Send Due To Content Policy: Construed As Malware or Spam

[mikensam]

This is happening on my mothers email when she tries to send an email, she uses webmail so its nothing to do with settings and the emails she is sending most definitely dont look like they are spam.

Its almost certainly a BT email problem, would an @admin be kind enough to give me a hand sorting it please?

Thanks

[Leanne_T]

Hi there @mikensam 

Thanks for coming back to the community. 

Is your Mum sending group emails? If so, how many email addresses are in the group message? 

Does she have her own email address copied in? If so, can she try removing this and trying to send emails again? 

Thanks 🙂

Leanne. 

[mikensam]

Nothing out of the ordinary, no group, no BCC, just simple To, suject and content

[Leanne_T · Accepted solution]

Thanks very much @mikensam 

In this case, please give us a call and our email team will take a look into the email account and see what is needed to get this sorted. 

Leanne.