on 26-11-2025 15h41
Cant create email address on my account the function seems to have disappeared, please can this be looked into for me?
Regards
on 26-11-2025 16h01
How long have you been a BT Broadband customer?
If you were not a customer prior to Oct 2022 you will not be able to have a BT email address as it was stoped for new customers and if you were a customer but did not have a BT email address prior to that date you can not now set one up.
on 26-11-2025 16h05
Why on earth would you want to anyway? There are plenty of free email addresses available that are not tied to an ISP.
on 26-11-2025 16h32
Had for years
on 26-11-2025 17h17
Do you already have a BTMail email account that was part of your broadband and does/did it show in your MyBT > Your Products > Email Manage?
on 26-11-2025 18h04
It used to
on 26-11-2025 18h37
This is like drawing teeth.
Do you have an active BTMail account that you have used in the last 150 days?
When did it use to be part of your MyBT products.
Give as much information as possible.
on 01-12-2025 19h14
Had an active account, in the last 150 days this account has always been part of My Bt products and has now disappeared
