Duck.com email address

[Bobzyer_runkle]

My family use duck.com email addresses to stop trackers etc. These addresses are forwarded to our btinternet.com email addresses.

This week we noticed they had stopped working, duckduckgo.com have advised that BT have started treating them as spam, and blocking them. 

Who do we contact in BT to sort this out?

[licquorice]

Why aren't duckduckgo dealing with BT if it is the case their emails are being treated as spam?

[David500 · Accepted solution]

@Bobzyer_runkle  You can try add the email addresses to your safe sender list.

[Bobzyer_runkle]

I think it's because I am BT's customer so I should deal with them....although I have suggested to duckduck that they would have more clout than me!

[Bobzyer_runkle]

Will give that a try David

[Bobzyer_runkle]

That seems to have worked David, thank you