ERROR

[montymonts]

Hi, anyone help with this message when I try to reply or send a simple email. Thanks

 

Error

 

Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (69951428007B07FA)

[Kimberlin · Accepted solution]

@montymonts 

Read through the following thread to see if it helps. If it doesn’t, contact BT via their helpline and ask for technical assistance:

https://community.bt.com/t5/General-email-queries/Error-message-that-email-could-not-be-delivered-du...

[montymonts]

Thanks, no it doesn't help, it's happening on simple emails. I have already spoken to BT.

[Kimberlin]

@montymonts 

So what was BT’s suggestion?

[montymonts]

They are investigating and will get back to me by noon on Wednesday.😊