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jane63moore
Aspiring Contributor

on ‎11-02-2024 19h34

2,006 Views
Message 11 of 14

Re: Email Hacked and Can’t Access as Hacker changed password and phone number

This has happened to so many people.  why is BT not warning people about these phishing emails?  I now treat every email that claims to be coming from BT as spam.  There was something recently about digital voice, which I've deleted.  Might have been genuine but I'm not risking it.

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Callerab
Aspiring Expert

on ‎19-03-2026 10h36

228 Views
Message 13 of 14

Re: Email Hacked and Can’t Access as Hacker changed password and phone number

Just wondering if there are any new suggestions about how to prevent this hacking.   My experience tells me it hasn't been solved. BT will raise the security if someone is hacked regularly but that means resetting the password a couple of times a week which is not workable.  And the only solution is to move email address. 

And we're talking about people who know what phishing is and have extra security (on Windows we're talking about) and ensure their browsers are always up-to-date etc. 

What's going on?

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gg30340
Distinguished Sage
Distinguished Sage

on ‎19-03-2026 14h51

196 Views
Message 14 of 14

Re: Email Hacked and Can’t Access as Hacker changed password and phone number

The best suggestions are :-

NEVER click on any links in an email unless you are 100% certain you know it is a safe email and where the link is going to take you.

NEVER give your password to anyone no matter what story the tell you.

NEVER give out any PIN number to anyone if you had not iniciated the first contact.

NEVER use the same password on more than one account.

NEVER give out personal information unless you initiated the first contact.

Treat every email as suspicious until you are 100% happy it is genuine.

The security of your email account is mainly down to YOU.

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