Email Loading Issues On Webmail + Clients

[Rach_H]

Hi @adam101,

Thanks for coming to the Community!

Are you still having trouble with this?

Rach

[105Epaul]

All seems well and back to normal today for me but this isn't the first time that I have had this problem so there must be a reason for it? 

[adam101]

@Rach_H It seems just about back to normal. Is there a service status page for issues such as this, as it is always hard to know if BT are aware and whilst I put this post up yesterday, your reply is the first one from one of the mod team?

[ASHELLDA]

I'm back to normal as well today. No issues whatsoever. Weird!

[Rach_H]

I'm not sure of what may have caused this, as this is handled by our backend team, but if you do have any further issues then we can raise these for you here @adam101.

Rach

[adam101]

@Rach_H Ok. As per my previous message, can you advise on a service status page for issues such as this?

[Rach_H]

We don't have a service status page for this @adam101.

Rach

[adam101]

@Rach_H That's disappointing. It would be very useful to have a service status page or even just a thread on here for known issues for email and other areas, so customers can easily check if there is an ongoing issue rather than having to post and hope it gets read.

[Sulla]

@Rach_H,

I am not experiencing the same level of problems as I described on 2026-09-10, however, earlier today I noticed that the response times for the IMAP requests are still spiking.

Could you find out from the mail service providers what happened and if they are still having problems with the service?

[Rach_H]

We will read all messages that come into the Community @adam101, so if we do see that there is an issue then we will flag this to get it looked into.

We're not aware of any issues with the mail services today @Sulla. Are you still having issues this evening?

Rach