Email Loading Issues On Webmail + Clients

[adam101]

@Rach_H Whilst that is good to hear, it would be helpful for whoever from your team reads a thread first to pop a reply on to say that the issue has been reported and then provide updates on the fix. It seems better to proactively reply when spotted rather than reactively reply when fixed.

[Katie_J]

Thanks for the feedback @adam101. 

We want to ensure customers have the best experience when visiting the community. We will absolutely take this onboard. 

Katie

[DISRUPTED]

Well, whilst email loading may have been fixed, this hasn't.

"Also, after more than a month of always being a 'recognised device' today BT webmail demanded a passcode. This is repeating for every account and when making a second log-in to the same account."

I'm still getting passcode demands everytime regardless (using the same device) - the system is (once again) failing to recognise the user several days on. It's a 'darn' nuisance!

[Sulla]

Hello @Rach_H,

I have not experienced a problem of the same scale over the last two days, but as indicated, this is an intermittent problem, with it being particularly bad this last week. Please could check what has been happening at the email service provider to find out what is causing the problems.