Email Loading Issues On Webmail + Clients

[adam101]

@Rach_H Whilst that is good to hear, it would be helpful for whoever from your team reads a thread first to pop a reply on to say that the issue has been reported and then provide updates on the fix. It seems better to proactively reply when spotted rather than reactively reply when fixed.

[Katie_J]

Thanks for the feedback @adam101. 

We want to ensure customers have the best experience when visiting the community. We will absolutely take this onboard. 

Katie

[DISRUPTED]

Well, whilst email loading may have been fixed, this hasn't.

"Also, after more than a month of always being a 'recognised device' today BT webmail demanded a passcode. This is repeating for every account and when making a second log-in to the same account."

I'm still getting passcode demands everytime regardless (using the same device) - the system is (once again) failing to recognise the user several days on. It's a 'darn' nuisance!

[Sulla]

Hello @Rach_H,

I have not experienced a problem of the same scale over the last two days, but as indicated, this is an intermittent problem, with it being particularly bad this last week. Please could check what has been happening at the email service provider to find out what is causing the problems.

[105Epaul]

And the problem has reared its head again, sigh. I have been opening emails from about 10.30am with no problems, just tried opening more and the the 'please wait for emails to load properly' comes up and the email will not load at all.  I have just tried to open emails again and there is no problem now. It is very frustrating that this problem continues to happen. I have been experiencing this for quite a while now.

[walkebb]

I had similar issues again yesterday, more sporadic than previously, however it made a lottery of trying to complete various essential transactions which tested my patience to the maximum limits.

BT need to get this issue identified and sorted permanently as soon as possible.

[DISRUPTED]

Message loading, access, display, drafting, saving and sending presently ok, but device (PC) still not being 'recognised' some two weeks on...

Passcode demands very time, every account. 😞

Why?

[licquorice]

Is your browser configured to clear cookies on exit?

[105Epaul]

And the same old problem rears its head yet again for the umpteenth time, 'please wait for emails to load completely'. It even comes up when emails are not being opened or indeed the box has been ticked to delete the email without the email being open. There is obviously a glitch in BT's email system that they cannot be bothered to fix.  I am sick and bloody tired of being unable to open emails time and time again. 

[licquorice]

So don't use webmail then, use the proper tool for the job, a mail client. There are many free ones such as Thunderbird.