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[rickety]

In the last week I get this irritating message which rejects all my messages no matter how mundane.  I use Edge and have deleted my browsing data and cleaned my cache - to no end.  I then used Opera browser for a bit but it then reverted to the same error message. Exasperated, I downloaded Firefox - with the same result.

I then tried to BT chat bot, but foolishly as my dinner was cooking. The response was dreadfully slow and meandered about to no effect. In the end after 30 minutes I had to give up.   Not a good advert for BT's Help Desk

I note this is a fairly common issue but can't find any helpful replies on here. 

Is there anyone out there who have successfully overcome this problem?  If I can't get this sorted I will have to transfer my BT Mail to Yahoo or (heaven save me) to the dreaded G Mail.

[Katie_B]

Hello @rickety. 

Thanks for coming here. 

So we can help further can you please confirm if you are seeing this error when using the App too?

Katie

[rickety]

I only use my laptop for BT Mail - not the App as it is too small on my phone. Occasionally I use my Desktop but both give the same results. In summary: 3 different browsers, 2 computers - yet no good results.

[Leanne_T]

Thanks for the extra details @rickety 

We have asked our email support team to take a look into this and once we have more information we will let you know 🙂

Leanne.

[Leanne_T · Accepted solution]

Morning @rickety 

The team have made a few changes based on the error message you have been getting, and asked if you can try again after 24 hours and let us know if this continues? 

Leanne.

[rickety]

Yes, thank you!    Seems to be working OK now. I hope it never returns as the message seemed to imply I was sending naughty messages, unlikely at age 86.

[Leanne_T]

Hi @rickety 

Thanks for coming back to me, really pleased this is all working again for you. 

If you need anything in the future, let us know. 

Take care. 

Leanne.

[licquorice]

Love to know what 'the few changes' were!