Email log in screen keeps cycling - blank screen, log in screen, blank screen, ad infinitum

[Maddog1]

I am unable to log in on my PC, phone app is ok.

The screen just keeps cycling - blank screen, log in screen, blank screen, ad infinitum.

Not a password problem!

Has there been a recent update?

[gg30340 · Accepted solution]

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client

See link

https://www.bt.com/help/email/bt-email-products.

If you are using a web browser try clearing your web browser's history and cookies.

When you do that make sure that you select the option "Clear All Time" if your browser offers that option.

[Maddog1]

Thanks, that sorted it.