Emails from ebay.com stopped coming through on Saturday (2 March '24)

[tim_ebay_query]

I also checked blocked emails and whitelisted [email protected] in the BT email settings. 

As noted in my earlier post, ebay emails are coming through from @ebay.co.uk and eBay incoming messages are ok ([email protected]). 

But the main emails from [email protected] are not coming through to btinternet email users. We now have around 8 or 9 reported btinternet users with this symptom across the BT and eBay forums. The [email protected] messages do come through if you switch to gmail, for example.

Importantly the problematic [email protected] is the main message email address from eBay for purchases and sales. So heavy eBay users (like me) have had something like 20-30 email messages not come through just today. And this started on Saturday late afternoon/evening. Its extremely inconvenient and I've spent several hours on this today.

[tim_ebay_query]

On the eBay forum, where we're also discussing this issue, a user has reported that they switched to using gmail (instead of btinternet email) and their purchases and sales emails then came through ok from [email protected]. Others have also resorted to doing this, to work around the issue.

However, what was then interesting was that they then forwarded the newly received [email protected] emails back to their btinternet.com email address and they didn't come through (this was tested with 2 different [email protected] emails).

So the problem seems to be somehow a combination of the format of the ebay.com emails and the way btinternet email receives them.

This problem started on Saturday evening / late afternoon. What changed around this time?

[licquorice]

I suspect it is simply BT's spam filters doing their usual thing.

[CliveF]

Same problem for me. Made two ebay purchases yesterday and no email confirmations or dispatch notifications. Hope BT fix it soon.

[RobbieMac · Accepted solution]

Hi everyone,

Thank you for all your posts!

I'm just posting back to confirm this has been investigated and is all fixed now.  I am sorry for any inconvenience caused folks.

All the best,

Robbie

[jlovie]

Are the missing emails lost, or will we eventually receive them?

[tonyj3]

Robbie

Many thanks for the update.

Can you confirm what the problem was please.

I have not received any emails from eBay yet, so cannot confirm if fixed or not, but hopefully others can confirm if they are now receiving emails. 

Tony 

[tonyj3]

This is what happened last time we had a similar problem.

I think they were marked as spam and rejected, therefore lost, and I do not think there is a way for eBay to resend them.

[tim_ebay_query]

I'm having a (relatively) quiet eBay day today, so no expected emails received yet (from [email protected]).

So can't yet confirm whether the problem is fixed.

Will post when I have some news at my end.

[tim_ebay_query]

OK, 3 emails have come through (Order Updates from [email protected]), at the same time as the 3 notifications (on iPhone), so all looks good!