Forwarding function

[Mysterfier]

The forwarding function refuses to work with my BT email. I just get a message saying 'We are experiencing problems with this service, please try again later'. Any suggestions?

[gg30340]

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

[licquorice]

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@Mysterfier wrote:

The forwarding function refuses to work with my BT email. I just get a message saying 'We are experiencing problems with this service, please try again later'. Any suggestions?

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By forwarding do you mean forwarding a received email to another recipient or auto forwarding your emails to another address automatically?

[Mysterfier]

Thanks for response. I'm a BT Phone & Broadband customer.

[Mysterfier]

I mean forwarding a received email to another recipient. It worked fine until a short while ago when I suddenly started getting the 'problems' message.

[Peter_W]

Hi @Mysterfier.

Welcome to the BT Community, and thanks for reaching out to us about this 😊

Are you using BT Webmail when experiencing this issue, the BT Email app, or a separate client?
Peter

[Mysterfier]

Not very clued up on such things but certainly not using the BT app and not as a client; just ordinary BT email page opened in Chrome.

[Peter_W]

Thanks @Mysterfier, have you had a chance to try logging in from a different device or browser to see if this encounters the same issue?
Peter

[Mysterfier]

Just tried logging using MS Edge. same problem encountered

[Peter_W]

Thanks for giving this a try @Mysterfier.

Are you using a private browsing window when logging in?

Also if possible can you try a different device, and try leaving your WiFi router off before reconnecting and give this another try?
Peter