How to stop emails going to spam folder?

[licquorice]

With IMAP, mail is held on the server until deleted on any device or webmail whence it is deleted on all devices.

With POP3 mail is downloaded to the client and  not held on the server unless the client has ticked the box for the mail to remain on the server.

As regards Spam, there are 2 levels but not as you describe.

What BT regards as definite spam is filtered at the server and is never seen by the customer. What BT regards as indertimate spam is sent to your spam folder.

Additionally, it is possible to add addresses as suspected spam or alternatively as safe senders within webmail

[azoic]

Hello,

I want all emails to be downloaded to my client. It's a nuisance to have to keep logging onto webmail just to flag messages as safe.

The point is this: it is possible to create rules to copy emails from one folder to another. e.g. from the spam folder to the inbox. This has worked for many years but now it doesn't.

[licquorice]

If your client is configured as IMAP instead of POP3, the spam folder can be included on your client

[gg30340]

---

@azoic wrote:

Hello,

The point is this: it is possible to create rules to copy emails from one folder to another. e.g. from the spam folder to the inbox. This has worked for many years but now it doesn't.

---

The whole idea of the spam folder is so that the spam emails do not end up in your Inbox.

If they are genuine emails getting marked as spam in error you should add the senders email address to your Safe Senders list.

If you wanted to set up a "Rule" to have your spam send to the Inbox you would need to know some identifier such as  either the spammers email address or domain and or something contained in the email title or something contained within the text and even then it would not catch all the spammers emails if indeed it caught any.

You would be far better to do as suggested and set up your email client as an IMAP account and this would allow you to check the actual spam folder from the email client.

[azoic]

I am afraid you are missing the point. I don't want IMAP and I don't want to logon to webmail. Lots of emails that go to the spam folder are not spam. There is a facility to copy from  the spam folder to the inbox by setting rules but it does not work. It used work to but now does not. It's trivial to setup rules to capture all emails in a folder (e.g. test for @) and you can copy from one folder to another. But copying from the spam folder to the inbox does not work. Its a bug.

[str8chat]

@licquoriceI keep many emails on my desktop PC, but on my laptop PCs, I delete those I don't want filling their storage space. I may not use the desktop for several days, but use at least one laptop daily.

If I delete in IMAP, they are lost from the desktop machine unless I have already secured them. Hence my use of POP3 rather than IMAP.

[licquorice]

Fair enough

[BarrieWalker]

This drives me absolutely nuts. The vast majority of what ends up in my Spam folder isn't spam but genuine, often really important, messages. Maybe I'm just lucky that I don't get much spam. I do get some but I'm seeing them anyway as I'm having to check the Spam folder every time I look at email (several times a day usually) so as not to miss crucial stuff. It has become effectively just the Inbox2 folder. The net upshot is that it's just a pain having to check two folders rather than one. Please, BT, let users decide if the Spam folder is working for them or not. It certainly isn't for me!

[BarrieWalker]

I am not against BT using a spam filter. Weeding out genuine spam and not having to see it at all is wonderful!

The problem I have is that the vast majority of what ends up in my Spam folder is NOT spam but genuine, often important, messasges. The effect of this is that I don't actually have an Inbox and a Spam folder but rather TWO Inboxes where one has been named Spam - a better name for it would be Inbox2 as I have to constantly check both.

I would prefer something like a header to be added to suspect emails that my client can detect and flag but all in the single Inbox. When the vast majority of those flagged are genuine spam then I can turn on moving those to the Spam folder again.

I realise BT think they know best and aren't going to listen to be but it's cathartic to say it anyway!

[licquorice]

Mark the senders as 'Safe Senders', as pointed out several times through the thread.