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licquorice
Distinguished Sage
Distinguished Sage

on ‎21-12-2024 9h27

1,939 Views
Message 31 of 53

Re: I am unable to send emails, they get stuck in my outbox.

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It's not clear if @PETER_DANT is referring to webmail which obviously doesn't or the BT mail app which does.

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PETER_DANT
Aspiring Contributor

on ‎05-01-2025 10h34

1,881 Views
Message 32 of 53

Re: I am unable to send emails, they get stuck in my outbox.

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I was referring to the BT Email APP and not Webmail…..

I was advised by BT to  look at my PROFILE picture and click on it !

Check that your email address is correct 

Make sure that FIRST name is correct 

Make sure that LAST name is correct 

That seemed to cure the issue BUT it still does it !

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licquorice
Distinguished Sage
Distinguished Sage

on ‎05-01-2025 10h39

1,875 Views
Message 33 of 53

Re: I am unable to send emails, they get stuck in my outbox.

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Uninstall the BT mail app and use a proper one.

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PETER_DANT
Aspiring Contributor

on ‎17-01-2025 3h56

1,761 Views
Message 34 of 53

Re: I am unable to send emails, they get stuck in my outbox.

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How was it resolved please ?
Because I am still experiencing this issue with my iPhone 14 on the BT Email App !
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PETER_DANT
Aspiring Contributor

on ‎17-01-2025 3h56

1,762 Views
Message 35 of 53

Re: I am unable to send emails, they get stuck in my outbox.

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Me too !
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MelC1
Aspiring Contributor

on ‎17-01-2025 5h06

1,752 Views
Message 36 of 53

Re: I am unable to send emails, they get stuck in my outbox.

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I suggest you refer to messages 21 and 23 on this thread. 

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rob-22
Beginner

on ‎20-06-2025 18h21

1,047 Views
Message 37 of 53

Re: I am unable to send emails, they get stuck in my outbox.

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Still happening so not fixed
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MailOnly
Aspiring Contributor

on ‎20-06-2025 19h45

1,031 Views
Message 38 of 53

Re: I am unable to send emails, they get stuck in my outbox.

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BT need to get their act sorted. They block whole ranges of IPs and never reenable them. I am sick and tired of having to turn off wifi on my phone to send an email. FIX IT BT.

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Andy_N
Distinguished Guru

on ‎21-06-2025 13h16

1,000 Views
Message 39 of 53

Re: I am unable to send emails, they get stuck in my outbox.

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@MailOnlywrote:

BT need to get their act sorted. They block whole ranges of IPs and never reenable them. I am sick and tired of having to turn off wifi on my phone to send an email. FIX IT BT.

Please can you say what you mean when you say "they block while ranges of IPs"?

Also how does turning off wifi on your phone specifically help? That doesn't alter any IP address for your wifi.

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gg30340
Distinguished Sage
Distinguished Sage

on ‎21-06-2025 14h53

988 Views
Message 40 of 53

Re: I am unable to send emails, they get stuck in my outbox.

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@Andy_N wrote:
@MailOnlywrote:

BT need to get their act sorted. They block whole ranges of IPs and never reenable them. I am sick and tired of having to turn off wifi on my phone to send an email. FIX IT BT.

Please can you say what you mean when you say "they block while ranges of IPs"?

Also how does turning off wifi on your phone specifically help? That doesn't alter any IP address for your wifi.

Presumably when he turns off his wifi on his phone he then starts to use the mobile network on 4/5g rather than his home network. This will use a different IP address than his home network and the mobile network's IP address  would appear to allow the emails to work.

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