Is two-step authentication now mandatory? No option to switch it off.

[barry1947]

I've just discovered this myself, when I tried to login yesterday to view my bill.

Been on to BT during today, and had it clarified by one of their tech guys (?)

2FA is indeed now mandatory, and cannot be turned off.

Even if you get a code sent to email, and respond to this, it will still INSIST on sending another code to mobile.

When I patiently explained that I, like many others, DO NOT USE A MOBILE, it appeared to cause some consternation.

Great forward thinking, BT.

I've been told you should be able to use a landline number instead, but I have serious doubts about this.

When I get the opportunity I'll be putting this to extensive testing, and hope to report back later.

[danielle1]

Yes, the code is sent to landline - it's read out.

The annoyance for me is that the laptop I use is not near the phone.  That means entering username and password, then jumping up to answer the phone, jotting down (or memorizing) the code and returning to the laptop to enter the code.

Come on, BT, you can do better.

[COMPANY-PENSIONER]

Hi there. FWIW

My 2nd device, the login to BTWebmail is without 2FA/2FS.

So, is the device 'TRUSTED'; alternatively, has BTWebmail inhibited 2FA/2FS ?

[HenrikZimmermann]

Two-step verification is being rolled out gradually by BT and the option to disable it is disappearing for more and more users.

If you no longer see the toggle in your email settings, the only remaining option is to call BT support and ask them to turn it off on their side. Some people managed to get it disabled after a short call, others were told it’s now permanent.

Try phoning them soon before it gets fully locked down for your account. Did the toggle vanish for you already?

[COMPANY-PENSIONER]

BT WEBMAIL 2FA/2FS, is back on my 3-device and the 'PASS CODE' reinstated.
BE SAFE OUT THERE !

[philip55]

Is bt negligent not even informing customers in advance

[St3v3D]

I have a linked question that’s hopefully not too daft. If this applies to BT Mail sign-in too, how does 2FA work if you access your emails through iOS Mail app? When you add an email account to the iOS app, there’s only an option to add your password - so how do you verify it? 

[gg30340]

BT does not require 2FA when you are using an email app. 

[St3v3D]

Fantastic, thank you. That’s good to hear.

[philip55]

I do not have mobile and when the code sent to my phone its silent, phoned bt twicw to be told ill need a mobile when i said ill need to leave then they said ok lol so at least i know where i stand. I can't keep phoning it's driving me nuts and none of them have a clue.