MY BT Email link

[Patsy2901]

When i click on the email link under MY BT it is timing out and i am getting an error message

I have checked my wireless connection is ok

I have check my settings and cannot find anything unusual

Has anyone else found this problem and able to help me resolve it please

[gg30340]

Have you tried clearing your web browser's history and cookies? When you do that make sure that you select the option "Clear All Time" if your browser offers that option.

[Patsy2901]

Hi

Yes i did clear history and cookies etc.  But it still gives me a time out error

link i'm trying to access is email.bt.com/mail/saf/login.jsp

however the error message says prod-btemailauth.bt.com took too long to respond

I recently changed service providers so not sure if this has had an impact

[gg30340]

A change of provider should not stop you logging onto your BTMail account using a web browser.

Your account will however will have been downgraded to a BTMail Basic account.

See link

https://www.bt.com/help/email/bt-email-products

Try using the email button at the top of this page.

[Patsy2901]

Thank you so much for helping me unfortunately still have the same problem... just keeps timing out. I can access my emails on my phone app but just unable to log in on the laptop web pages. Any other options would be greatly appreciated

[gg30340]

Are you able to try and logon on a different device such as a friends computer/laptop and can you log on on your phone when using a web browser on the phone using your wireless connection not 4/5g.

If you can use a friends device try it at their address and if a laptop also try it at your address to see if it is something to do with your home connection.

[Patsy2901]

Thank you ill try and arrange that at some point this week and get back to you.  Appreciate  your help

[Patsy2901]

Hi 

I did manage to log in on my phone using the my BT Web email

Are you able to provide any suggestions 

But new problem encountered, I had to change my password and now my BT Email App on my phone won t let me log on to change it on the app

[gg30340]

Because you are no longer a BT Broadband customer your BTMail account will have been downgraded to a BTMail Basic account which can not be used with an email app only on a web browser.

See link

BT Email products | Types of BT Emails | BT Help

[Patsy2901]

Hi

That explains why the app is no longer working 

But not why I can log into my  bt email via the Web at a friend's house on their broadband  but when attempting to log in via the Web on my broadband it times out. 

Any suggestions on what might be wrong with my network please

Thanks in advance