Outlook Issues after switching Broadband from BT to EE

[Bannor]

Folks, hope all well, hoping someone can help!

Changed Broadband package which involved cancelling old BT and starting new with EE. My email was briefly downgraded from Standard to Basic, at which point it no longer worked with Outlook on phone/PC.

When EE started I contacted BT Guide who managed to get it upgraded back to Standard, but Outlook still doesn't work.

Anyone have any ideas?

All the best.

[gg30340]

Have you checked in your MyBT > Your Products > Email, Manage to see if it has been put back to being a Standard account?

[Bannor]

thanks, yeah, shows as Standard

[gg30340]

While they should not have changed it is worth checking the settings for Outlook.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

Can you access and use webmail using a browser?

[Bannor]

thanks, will double-check the settings, and yes, everything still works ok on the webmail

[shakey1981]

use thunderbird 

with settings 

Microsoft store link

[Bannor]

thanks Shakey, but even that doesn't work!
all very frustrating, several hours spent with BT Guides, online messaging and phone calls, all to no avail, I've tried everything they suggested, even scraping a laptop to a brand new Win11 install and starting from scratch, all to no avail
they do not accept there is anything wrong server side, despite clear evidence that everything worked until they downgraded my email accounts to 'Basic'
ho hum, looks like I'm stuck with webmail, or give up on my BT email addresses which I've used for ever!

[gg30340]

There is obviously a problem at BT's end. 

This has happened before and it required intervention of the BTMail email team to sort it out.

Call BT again tell them you want this issue looked at by the BT email team. If they won't do that or continue to say there is no problem at their end lodge a complaint.

[Bannor]

thanks gg30340, lodged a Complaint, hopefully that'll trigger the email techs to get involved and suss it out, will report back!

thanks for replies, appreciated