Outlook client sends but won't receive email

[Margot25]

I've used Outlook desktop for years to send and receive email, but recently it stopped working.  Having deleted and reinstalled it now sends but won't receive.  I can't seem to access the server setting

As a test I have tried the Apple mail app and it works perfectly.  

I dont want to recreate my complicated folder system so getting BT to Outlook working again is critical.

[licquorice · Accepted solution]

If you can't access the server settings the problem would appear to be with Outlook rather than BT, particularly as Apple Mail works ok.

I assume you are a BT broadband customer or paying for Premium Mail. If neither, you account will have been downgraded to Basic Mail which won't work with Outlook in any case.

[Margot25]

Thanks

I have premium mail.  The web mail works fine as well so I suspect you are correct this is an Oultook issue